DB Gems

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Returns policy

Return Policy Procedure

  1. If you are not pleased with your internet purchase, simply contact us by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price.
  2. We will acknowledge your return request within 3 days.
  3. You will ship the item back to the shop within 3 days of the acknowledgement:
    • The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.
    • We recommend you use delivery tracking and get a delivery receipt.
    • The buyer pays for return shipping and insurance

    All stone sizes, colour and clarity are approximate unless a certificate is stated

  4. After we verify the returned item is as originally sent, we will issue a full refund within 3 days.

Additional Return Policy Information

  • We only issue full refunds, rather than partial refunds or returns.
  • This policy does not apply to items purchased on Layaway.
  • This policy does not apply to custom orders.
  • Damaged items are handled separately as described immediately below.

Damaged Item Procedure

  • Please do not return items damaged in shipment, as doing so will void the shipping insurance.
  • Damage claims can only be made on items shipped with insurance.
  • To begin the process, please contact us and alert them to the damage.
  • Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.
  • Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them